Data Controller
No Ack Infrastruktur AB Org. no.: 559513-5794 Email: mikael@no-ack.net
What Data We Collect
We collect personal data that is necessary to provide our services:
- Contact information โ Name, email address, phone number, and postal address
- Billing information โ Company name, organization number, billing address
- Technical data โ IP addresses at login, server logs for troubleshooting
- Communication โ Emails and support tickets related to your services
Why We Collect Data
We process your personal data for the following purposes:
- Service delivery โ To provide and administer the services you have ordered
- Billing โ To send invoices and process payments
- Support โ To assist you with support matters
- Legal obligations โ Bookkeeping requirements and other statutory obligations
How Long We Store Data
- Customer data โ Stored for the duration of the customer relationship, plus 12 months after termination
- Billing data โ Stored for 7 years in accordance with Swedish bookkeeping law
- Server logs โ Automatically deleted after 30 days
- Support tickets โ Stored for 24 months after closure
Cookies
Our website uses technically necessary cookies to ensure the site functions correctly. We do not use tracking cookies or third-party marketing cookies.
Data Sharing
We never sell your personal data to third parties. Data may be shared with:
- Payment providers โ to process payments
- Authorities โ if required by law
Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Erase your data (right to be forgotten)
- Port your data to another provider (data portability)
- Object to certain processing of your data
- Restrict the processing of your data
Contact us at mikael@no-ack.net to exercise your rights.
Complaints
If you believe we are handling your personal data incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY), www.imy.se.
Applicable Law
Swedish law applies to this privacy policy. Any disputes shall be settled by a Swedish court.
Last updated: March 2026