1. Parties
These terms apply between No Ack Infrastruktur AB, org. no. 559513-5794 (hereinafter “we” or “the Provider”), and the customer who orders services (hereinafter “the Customer”).
2. Services
We provide hosting and infrastructure services including, but not limited to: VPS, dedicated servers, shared web hosting, colocation, VPN, DNS hosting, and network services.
3. Ordering and Agreement
An agreement is entered into when the customer completes an order through our order portal and payment is confirmed. All services are invoiced in advance.
4. Payment Terms
- All services are invoiced in advance
- Payment is due within 14 days from the invoice date
- Failure to pay may result in service suspension after a reminder has been issued
- We accept invoice, Monero (XMR), and Bitcoin (BTC)
- All prices are listed excluding VAT
5. Acceptable Use
The Customer agrees not to use our services for:
- Illegal activities under Swedish law
- Distribution of malware
- Sending spam or unsolicited bulk email
- Unauthorized access to other computer systems
- Activities that disrupt other customers’ services
In the event of a violation of these terms, we reserve the right to immediately suspend the service.
6. SLA and Uptime Guarantee
We guarantee 99% uptime measured per calendar month. Scheduled maintenance is excluded from the calculation. In the event of an SLA breach, the Customer is compensated as follows:
- 99.0โ98.0% โ 10% credit of the monthly fee
- 98.0โ95.0% โ 25% credit
- Below 95.0% โ 50% credit
Compensation must be requested via a support ticket within 30 days.
7. Limitation of Liability
The Provider’s liability is limited to direct damages and shall never exceed the amount the Customer has paid for the relevant service during the preceding 12 months. We are not liable for:
- Indirect or consequential damages
- Lost data (the Customer is responsible for their own backups in addition to those we provide)
- Damage caused by force majeure
- Interruptions caused by the Customer’s own equipment or software
8. Customer Responsibilities
The Customer is responsible for:
- All content stored on or distributed through our services
- Keeping login credentials secure
- Maintaining their own backups of important data
- Complying with applicable laws and regulations
9. Termination
- The Customer may cancel a service at any time through the customer portal
- The already paid period is honored until its end
- We reserve the right to terminate services in the event of a breach of these terms
- Upon termination, customer data is deleted after 30 days
10. Amendments
We may update these terms. Material changes will be communicated via email at least 30 days in advance. Continued use of the service after changes constitutes acceptance of the new terms.
11. Applicable Law and Disputes
Swedish law applies. Any disputes that cannot be resolved through negotiation shall be settled by a Swedish general court.
Last updated: March 2026